FAQs

• Why haven't I received points for taking part in an equivent?
• Does equiwatt have a referral scheme?
• When will I be notified about an event starting?
• Why does the app say "Your address is not verified"?
• I don't have a smart meter can I still take part?
• Why are my Kasa smart devices not showing in the equiwatt app?
• How do I opt-in to equiwatt's peak time energy-saving events?
• How do I report a bug with the app?
• What is an 'MPAN' (Meter Point Administration number) and where do I find?
• What are equivents?
• Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
• How do I connect my smart meter to the equiwatt app?
• How do I set up my TP-LINK Smart Plug for the first time?
• How do I fix my TP-Link Smart Plug's connectivity issues?