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Help Center
FAQs
FAQs
Introduction to equiwatt
Getting Set Up
Getting Rewarded
Smart Meters
Smart Plugs
Safety
Electric Vehicles
National Grid Winter Demand Flexibility Service
Smart Heating
FAQs
Can I add a delivery address to my equiwatt account?
When will I be notified about an event starting?
How do I opt-in to equiwatt's peak time energy-saving events?
Why haven't I received points for taking part in an equivent?
Why are my Kasa smart devices not showing in the equiwatt app?
I don't have a smart meter can I still take part?
Connecting your smart meter to the equiwatt app for the first time - tutorial
Why does the app say "Your address is not verified"?
Does equiwatt have a referral scheme?
What do I need to link my smart meter to equiwatt?
If equiwatt is free why do you need my bank card details to verify my address?
How do I delete my account?
How do I update my address?
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Why are my equivent points still pending?
Why do I need to reconfirm my address?
How do I report a bug with the app?
What is an 'MPAN' (Meter Point Administration number) and where do I find it?
What are equivents?
Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
How do I set up my TP-LINK Smart Plug for the first time?
How do I fix my TP-Link Smart Plug's connectivity issues?
How can I take part in equivents automatically?
I opted out of an event by accident can I still opt in?
What should I do during powerDOWN events to reduce energy usage?