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Help Center

FAQs

FAQs

How do I download the equiwatt app?

General

What are powerUP events?

How can I delete notifications?

Why do I need to reconfirm my address?

If equiwatt is free why do you need my bank card details to verify my address?

Do I need to change my energy supplier or tariff to use equiwatt?

Is there any cost to using equitwatt?

How do I update my address?

Can I add a delivery address to my equiwatt account?

Why does the app say "Your address is not verified"?

How do I delete my account?

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Smart meters

I don't have a smart meter can I still take part?

What is an 'MPAN' (Meter Point Administration number) and where do I find it?

What do I need to link my smart meter to equiwatt?

Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?

Connecting your smart meter to the equiwatt app for the first time - tutorial

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Events

What should I do during powerDOWN events to reduce energy usage?

What are equivents?

What are powerSmart events?

I opted out of an event by accident can I still opt in?

How do I opt-in to equiwatt's powerDOWN events?

Why haven't I received points for taking part in an equivent?

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Smart devices

How do I set up my TP-LINK Smart Plug for the first time?

How do I fix my TP-Link Smart Plug's connectivity issues?

How can I take part in equivents automatically?

Why are my Kasa smart devices not showing in the equiwatt app?

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How do I report a bug with the app?