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      Back to home
      1. Help Center
      2. FAQs
      • Service Updates
      • FAQs
      • Introduction to equiwatt
      • Getting Set Up
      • Getting Rewarded
      • Smart Meters
      • Smart Plugs
        • Safety
      • Electric Vehicles
      • National Grid Winter Demand Flexibility Service

      FAQs

      • Why haven't I received points for taking part in an equivent?
      • Does equiwatt have a referral scheme?
      • When will I be notified about an event starting?
      • Why does the app say "Your address is not verified"?
      • I don't have a smart meter can I still take part?
      • Why are my Kasa smart devices not showing in the equiwatt app?
      • How do I opt-in to equiwatt's peak time energy-saving events?
      • How do I report a bug with the app?
      • What is an 'MPAN' (Meter Point Administration number) and where do I find?
      • What are equivents?
      • Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
      • How do I connect my smart meter to the equiwatt app?
      • How do I set up my TP-LINK Smart Plug for the first time?
      • How do I fix my TP-Link Smart Plug's connectivity issues?
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      Equiwatt Help Center
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