company logo
Help Center
  • Go to equiwatt.com
  • Contact us
FAQs
  • FAQs
  • Introduction to equiwatt
  • Getting Set Up
  • Getting Rewarded
  • Smart Meters
  • Smart Plugs
    • Safety
  • Electric Vehicles
  • National Grid Winter Demand Flexibility Service
  • Smart Heating
      Back to home
      1. Help Center
      2. FAQs
      • FAQs
      • Introduction to equiwatt
      • Getting Set Up
      • Getting Rewarded
      • Smart Meters
      • Smart Plugs
        • Safety
      • Electric Vehicles
      • National Grid Winter Demand Flexibility Service
      • Smart Heating

      FAQs

      • Can I add a delivery address to my equiwatt account?
      • When will I be notified about an event starting?
      • How do I opt-in to equiwatt's peak time energy-saving events?
      • Why haven't I received points for taking part in an equivent?
      • Why are my Kasa smart devices not showing in the equiwatt app?
      • I don't have a smart meter can I still take part?
      • Connecting your smart meter to the equiwatt app for the first time - tutorial
      • Why does the app say "Your address is not verified"?
      • Does equiwatt have a referral scheme?
      • What do I need to link my smart meter to equiwatt?
      • If equiwatt is free why do you need my bank card details to verify my address?
      • How do I delete my account?
      • How do I update my address?
      • Contact Us
      • Why are my equivent points still pending?
      • Why do I need to reconfirm my address?
      • How do I report a bug with the app?
      • What is an 'MPAN' (Meter Point Administration number) and where do I find it?
      • What are equivents?
      • Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
      • How do I set up my TP-LINK Smart Plug for the first time?
      • How do I fix my TP-Link Smart Plug's connectivity issues?
      • How can I take part in equivents automatically?
      • I opted out of an event by accident can I still opt in?
      • What should I do during powerDOWN events to reduce energy usage?
      company logo
      Equiwatt Help Center
      • facebook_social_link_icon_alt_text
      • twitter_social_link_icon_alt_text
      • instagram_social_link_icon_alt_text
      • linkedin_social_link_icon_alt_text
      • Go to equiwatt.com
      • Contact us
      • Can't find an answer? Ask our community!