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Help Center
FAQs
Service Updates
FAQs
Introduction to equiwatt
Getting Set Up
Getting Rewarded
Smart Meters
Smart Plugs
Safety
Electric Vehicles
National Grid Winter Demand Flexibility Service
FAQs
Why haven't I received points for taking part in an equivent?
Does equiwatt have a referral scheme?
When will I be notified about an event starting?
Why does the app say "Your address is not verified"?
I don't have a smart meter can I still take part?
Why are my Kasa smart devices not showing in the equiwatt app?
How do I opt-in to equiwatt's peak time energy-saving events?
How do I report a bug with the app?
What is an 'MPAN' (Meter Point Administration number) and where do I find?
What are equivents?
Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
How do I connect my smart meter to the equiwatt app?
How do I set up my TP-LINK Smart Plug for the first time?
How do I fix my TP-Link Smart Plug's connectivity issues?