FAQs

• Can I add a delivery address to my equiwatt account?
• When will I be notified about an event starting?
• How do I opt-in to equiwatt's peak time energy-saving events?
• Why haven't I received points for taking part in an equivent?
• Why are my Kasa smart devices not showing in the equiwatt app?
• I don't have a smart meter can I still take part?
• Connecting your smart meter to the equiwatt app for the first time - tutorial
• Why does the app say "Your address is not verified"?
• Does equiwatt have a referral scheme?
• What do I need to link my smart meter to equiwatt?
• If equiwatt is free why do you need my bank card details to verify my address?
• How do I delete my account?
• How do I update my address?
• Contact Us
• Why are my equivent points still pending?
• Why do I need to reconfirm my address?
• How do I report a bug with the app?
• What is an 'MPAN' (Meter Point Administration number) and where do I find it?
• What are equivents?
• Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?
• How do I set up my TP-LINK Smart Plug for the first time?
• How do I fix my TP-Link Smart Plug's connectivity issues?
• How can I take part in equivents automatically?
• I opted out of an event by accident can I still opt in?
• What should I do during powerDOWN events to reduce energy usage?