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Help Center
Smart Meters
Service Updates
FAQs
Introduction to equiwatt
Getting Set Up
Getting Rewarded
Smart Meters
Smart Plugs
Safety
Electric Vehicles
National Grid Winter Demand Flexibility Service
Smart Meters
How will my smart meter savings be calculated during an equivent?
What is my forecast?
Why wasn't my smart meter data detected?
Can I verify my MPAN manually?
How do I remove my MPAN / Smart Meter from the app?
Where do I enter my MAC/GUID number from my in-home display (IHD) in the app?
I don't have an in-home display (IHD) can I still connect my smart meter?
What happens if I have smart devices already connected and earning me points?
I don’t have a smart meter, can I still verify my MPAN?
My IHD MAC/GUID number is not being accepted
My MPAN is correct but is showing up as invalid
I can't connect my Smart Meter
What are Time of Use (ToU) tariffs and their benefits?
My Smart Meter retrieved the wrong address
How does equiwatt secure my energy data?
What is a Smart Meter?
What is an in-home display (IHD)?
What appliances can equiwatt monitor with my smart meter?
How do I know if I have a smart meter?