Connecting your smart meter to the equiwatt app for the first time - tutorial

Follow this guide to add your Smart Meter to your equiwatt account to earn rewards for saving energy and CO2.

After you have registered your equiwatt account you will be guided through the account setup process.

PLEASE NOTE: If you skipped the setup process or need to re-add your smart meter for any reason, you can connect your smart meter via the 'Connect a Smart Meter' / 'Verify your MPAN' widget in the top left corner of the 'Manage' tab (toggle icon). 

Part of this process is connecting your smart meter by adding your MPAN (sometimes known as your electricity supply number) and verifying your address by using your In-Home Display (IHD) or a payment card registered to your home address (You will be charged 30p and instantly refunded). Read on to get started.

Onboarding Flow - Does your home have a smart meter

Step 1: Add your MPAN

  • Enter your MPAN. This is sometimes known as your electricity supply number and can be found on your electricity bill.

    Onboarding Flow - Enter your MPAN

  • Select your energy supplier from the drop-down list 

Step 2: Connect your smart meter to equiwatt

  • Confirm that you wish to connect your smart meter to equiwatt.

    App Screenshot - Connecting to your smart meter allows you

Step 3: Terms and Conditions

  • Review and confirm that you accept the terms and conditions and consent to giving equiwatt access to your smart meter data.

    Smart Meter Flow - Consent page

Step 4: Confirm your move-in date

  • Let us know when you moved into your address so that we know how much data to request. 

Smart Meter Flow - Move in date

Step 5: Verify your address

  • In order for equiwatt to connect to your smart meter, please select one of the following options to verify your address.

PLEASE NOTE: You will only see the option to verify via your In-Home Display if we detect that you have a smart meter with a compatible IHD GUID code.

 

Smart Meter Flow - Verification method choice

    • Option 1: Use a payment card to confirm your address. 

PLEASE NOTE: We use your card to confirm that the address registered with your card matches the address of your smart meter.

We will take a payment of 30p which will be immediately refunded once your address has been verified.

Your card details are not stored by us and the verification is done via Stripe.

If your bank card is not registered at the same address as your smart meter, or you would prefer not to use a bank card, please verify your address using your smart meter's In-Home Display (IHD) or by sending proof of address to us via email.

    • Option 2: Use a code from your In-Home Display (IHD)
    • Option 3: Send proof of address to us via email
  • Option 1: Use a payment card

    • Read the terms for using a credit/debit card to verify your address and select continue once you are ready to proceed.

Smart Meter Flow - Bank Card Method

    • Enter your payment card details when prompted and then 'continue'.

Smart Meter Flow - Stripe

    • Once you have successfully verified your address and added your smart meter you are all set and ready to take part in your first equivent and get rewarded for saving energy at peak times!

App screenshot - address verified

PLEASE NOTE: If the address registered to your bank card doesn't completely match the address provided by your smart meter, we may need to manually verify your address. Please allow up to 2 working days for this to be completed.

Onboarding Flow - Address being verified

Alternatively, if the address verification is unsuccessful you can either try a different card or you can go back and continue to verify your address with Option 2 or Option 3.

Onboarding Flow - We couldnt verify MPAN

  • Option 2: Use your In-Home Display

    • If you choose to verify your address via your In-Home Display (IHD), you will need to provide a code known as either your MAC, GUID or EUI number from your smart meter's In-Home Display (IHD). Click here for help locating this code.

What is my MAC number and where can I find it?

  • A MAC number is 16 characters that uniquely identifies the In-Home Display or IHD for your smart meter and can commonly be found on the bottom of your in-home display. (See images below)chameleon_ihd6-png-3GUID Graphic
  • Some manufacturers use different terms to refer to a MAC number such as GUID or EUI.
  • The MAC number is a series of 16 digits starting with GUID e.g: 
    "GUID: 0C-A2-F4-00-00-00-00-00". 
  • Click here for more help locating your MAC number.

Onboarding Flow - Use your IHD v2

    • Once you have located your GUID/MAC/EUI number, enter the last 4 digits to verify your address. We have included the last digit to help you locate the correct number.

Onboarding Flow - Enter the last 4 digits

    • If the In-Home Display code verification is unsuccessful you can either try contacting us via the app or you can go back and continue to verify your address with Option 1 or Option 3.

Onboarding Flow - Enter the last 4 digits INCORRECT

  • Once you have successfully verified your address and added your smart meter you are all set and ready to take part in your first equivent and get rewarded for saving energy at peak times!

Onboarding Flow - Address verified

Option 3: Send proof of address to us via email

  • If you do not have access to your In-Home Display (IHD) (Option 2) or do not want to verify your address via the payment card method (Option 1) you can send us proof of address via email at hello@equiwatt.com and we can manually verify your address.
  • In order for us to verify your address, you will need to provide us with your MPAN (also known as your electricity supply number) - This can be found on your electricity bill and will look something like the 13-digit number highlighted in white in the image below. Click here for more information on your MPAN and where to find it.

MPAN example v2

  • If you are not the electricity bill payer and your name does not appear on your energy bill then you will also need to provide us with further documentation that clearly shows that you are a resident of the address that your smart meter is registered to. 
  • Acceptable documents include:
    • Current UK driving licence.
    • Current signed passport.
    • Utility bill (gas, satellite television, landline phone bill) issued within the last 3 months.
    • Tenancy agreement for the current year.
    • Local authority council tax bill for the current council tax year.

PLEASE NOTE: Manual MPAN and address verification does not guarantee you will be able to see your meter readings as you need half-hourly readings and a compatible smart meter for these to appear in the app.

  • Once we have received your verification documents, we will manually check them and verify them to complete the smart meter setup. Please allow up to 5 working days for your MPAN and address to be verified by our team.

Step 6: Smart meter connected

  • Once your smart meter is connected you will be able to see the energy usage from your smart meter in the app by selecting 'Smart Meter' in the 'Manage' tab.

App Screenshot - Smart Meter Settings

PLEASE NOTE: It can take up to 5 days for the data from your smart meter to appear in the app. For further information refer to this article.

If you have any issues getting your smart meter connected. Please send us an email at hello@equiwatt.com and we will assist you.