Connecting your smart meter to the equiwatt app for the first time - tutorial

Follow this guide to add your Smart Meter to your equiwatt account to earn rewards for saving energy and CO2.

After you have registered your equiwatt account you will be guided through the account setup process.

PLEASE NOTE: If you skipped the setup process or need to re-add your smart meter for any reason, you can connect your smart meter via the 'Connect a Smart Meter' widget on the home screen of the app or in the top left corner of the 'Manage' tab (toggle icon). 

Once you have done this you will be encouraged to connect your smart meter to the app. To connect your smart meter, simply select the blue 'Connect a smart meter' button on the home screen of the app. Read on to get started.

Updated UIs - Home Screen Blue Connect A Smart Meter Button

Step 1: Add your MPAN

  • Enter your MPAN. This is sometimes known as your electricity supply number and can be found on your electricity bill.

    Updated UIs - Connect to smart meter - enter MPAN & energy supplier

  • Select your energy supplier from the drop-down list 

Step 2: Terms and Conditions

  • Review and confirm that you accept the terms and conditions and consent to give equiwatt access to your smart meter data.

    Updated UIs -Consent to access your smart meter data

Step 3: Confirm your move-in date

  • Let us know when you moved into your address so that we know how much data to request from your smart meter. 

Updated UIs - When did you move into the current property

Step 4: Verify your address

  • For equiwatt to connect to your smart meter, please select one of the following options to verify your address.

PLEASE NOTE: You will only see the option to verify via your In-Home Display if we detect that you have a smart meter with a compatible IHD GUID code.

Updated UIs - Verify Your Home Address

    • Option 1: Use a code from your In-Home Display (IHD)
    • Option 2: Use a payment card to confirm your address
    • Option 3: Upload proof of address to us via the app
    • Option 1: Use your In-Home Display

      • If you choose to verify your address via your In-Home Display (IHD), you will need to provide a code known as either your MAC, GUID or EUI number from your smart meter's In-Home Display (IHD). Click here for help locating this code.

    TIP: What is my MAC number and where can I find it?

    • A MAC number is 16 characters that uniquely identifies the In-Home Display or IHD for your smart meter and can commonly be found on the bottom of your in-home display. (See images below)chameleon_ihd6-png-3GUID Graphic
    • Some manufacturers use different terms to refer to a MAC number such as GUID or EUI.
    • The MAC number is a series of 16 digits starting with GUID e.g: 
      "GUID: 0C-A2-F4-00-00-00-00-00". 
    • Click here for more help locating your MAC number.

    Onboarding Flow - Use your IHD v2

      • Once you have located your GUID/MAC/EUI number, enter the last 4 digits to verify your address. We have included the last digit to help you locate the correct number.

    Onboarding Flow - Enter the last 4 digits

      • If the In-Home Display code verification is unsuccessful you can try verifying your address with Option 1 or Option 3.

    Onboarding Flow - Enter the last 4 digits INCORRECT

    • Once you have successfully verified your address and added your smart meter you are all set and ready to take part in your first equivent and get rewarded for saving energy at peak times!

    Updated UIs - Meter verified screen

    • Option 2: Use a payment card

    PLEASE NOTE: We use your card to confirm that the address registered with your card matches the address of your smart meter.

    We will take a payment of 30p which will be immediately refunded once your address has been verified.

    Your card details are not stored by us and the verification is done via Stripe.

    If your bank card is not registered at the same address as your smart meter, or you would prefer not to use a bank card, please verify your address using your smart meter's In-Home Display (IHD) or by sending proof of address to us via email.

      • Read the terms for using a credit/debit card to verify your address and select continue once you are ready to proceed.

    Smart Meter Flow - Bank Card Method

      • Enter your payment card details when prompted and then 'continue'.

    Smart Meter Flow - Stripe

      • Once you have successfully verified your address and added your smart meter you are all set and ready to take part in your first equivent and get rewarded for saving energy at peak times!

    Updated UIs - Meter verified screen

    PLEASE NOTE: If the address registered to your bank card doesn't completely match the address provided by your smart meter, we may need to manually verify your address. Please allow up to 2 working days for this to be completed.

    Updated UIs - Meter verified screen

    Alternatively, if the address verification is unsuccessful you can either try a different card or you can go back and continue to verify your address with Option 2 or Option 3.

    Onboarding Flow - We couldnt verify MPAN

    Option 3: Upload proof of address to us via the app

    • If you do not have access to your In-Home Display (IHD) (Option 2) or do not want to verify your address via the payment card method (Option 1) you can send us proof of address by uploading a photo of an acceptable document in the app and we can manually verify your address.

    Updated UIs - Upload Proof of Address

    • For us to verify your address, you will need to provide us with documentation that clearly shows that you are a resident of the address that your smart meter is registered to. 
    • Acceptable documents include:
      • Current UK driving licence.
      • Utility bill (gas, satellite television, landline phone bill) issued within the last 3 months.
      • Tenancy agreement for the current year.
      • Local authority council tax bill for the current council tax year.

    PLEASE NOTE: Manual MPAN and address verification does not guarantee you will be able to see your meter readings as you need half-hourly readings and a compatible smart meter for these to appear in the app.

    • Once we have received your verification documents, we will manually check them and verify them to complete the smart meter setup. Please allow up to 5 working days for your MPAN and address to be verified by our team.

    Step 5: Smart meter connected

    • Once your smart meter is connected you will be able to see that we are receiving data from your smart meter in the app by selecting 'Smart Meter' in the 'Manage' tab.

    PLEASE NOTE: If you have any issues getting your smart meter connected. Please send us an email at hello@equiwatt.com and we will assist you.