If your address is listed as unverified it is most likely because you don't have a compatible smart meter
Have you connected your smart meter?
If you have connected your smart meter to the equiwatt app and you see the "Your address is not verified" message in the app, this means that either:
- Your smart meter is not compatible with the app and we have been unable to automatically verify your address via your smart meter.
- You have chosen to upload an electricity bill or other document and we have not yet completed the address verification process. We aim to do this within 2 working days, however, this can take longer during busy periods.
PLEASE NOTE:
If the name on your bill does not match the name on your account then you will need to provide proof of residence at the address where the MPAN is registered.
Acceptable documents include:
- Current UK driving licence.
- Utility bill (gas, satellite television, landline phone bill) issued within the last 3 months.
- Tenancy agreement for the current year.
- Local authority council tax bill for the current council tax year.