Why does the app say "Your address is not verified"?

If your address is listed as unverified it is either because you don't have a compatible smart meter or because you have not requested manually MPAN verification

Have you connected your smart meter?

If you have connected your smart meter to the equiwatt app and you see the "Your address is not verified" message in the app, this means that your smart meter is not compatible with the app and we have been unable to automatically verify your address via your smart meter.

Address not verified

Have you requested manual verification?

If you are unable to verify your Smart Meter’s MPAN number by selecting ‘Verify your MPAN number’ in the ‘Manage’ tab of the app, or you do not currently have a smart meter installed at your home address, you will need to request a manual verification of your address.

To do this simply send a copy of your most recent electricity bill to us via email at hello@equiwatt.com and we will manually verify your MPAN for you.

Once we have verified your address for you, this will be reflected in the app.


You do not need to send us your complete bill but simply the section that includes your name, address and MPAN number

If the name on your bill does not match the name on your account then you will need to provide proof of residence at the address where the MPAN is registered.

Acceptable documents include:

  • Current UK driving licence.
  • Utility bill (gas, satellite television, landline phone bill) issued within the last 3 months.
  • Tenancy agreement for the current year.
  • Local authority council tax bill for the current council tax year.