When you are experiencing issues with your TP-Link Smart Plug, we suggest trying the following steps.
If you are experiencing connectivity issues with your TP-Link Smart Plug and the equiwatt app, we recommend trying the following things.
Plug your TP-Link Smart Plug into a socket next to your router
If your Smart Plug doesn't seem to be connecting to the equiwatt app consistently, the first thing we suggest trying is to move the plug and connect it as close to your WiFi router as possible. If this resolves your issue then the connectivity issue is related to the fact that your Smart Plug is only receiving a weak WiFi signal in its original location. In this instance, you may need to consider investing in a WiFi booster or moving your Smart Plug to a location with a stronger WiFi signal.
Remove your TP-Link Smart Plug from the Kasa app
If your connectivity issue is not resolved by moving your Smart Plug closer to your WiFi router, we suggest removing the affected plug from the Kasa app.
- Open the Kasa app on your phone or tablet.
- Locate the problem Smart Plug and select it.
- Select the gear icon in the top right corner of the screen to open the device settings.
- Scroll down to the bottom of the page and select Remove Device.
- Confirm that you wish to remove the device by selecting Remove Device again. Your Smart Plug will be removed from the Kasa app.
- Reconnect your Smart Plug in the Kasa app to see if that resolves the issue.
Please note: Your problem Smart Plug may still appear in the equiwatt app when you next log in. To remove it from the equiwatt app, disconnect and reconnect your Kasa account from equiwatt.
If you are still having issues with your Smart Plug, or you are experiencing any other issues with your plug then you can contact TP-Link support by clicking here.