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Why wasn't my smart meter data detected?

Read on to find out why we were unable to detect your smart meter data.

There are a number of reasons why your smart meter data might not have been detected by the equiwatt app. Read on for some help on how to resolve the issue.

Have a little patience

If you have just connected your smart meter to the equiwatt app and are not seeing any data appear in the app, the first thing is to have a little patience.

It can take up to 36 hours for the data from your smart meter to appear in the app.

NOTE: Please note we are only able to provide historic data in 30-minute intervals, we cannot provide live or close to live data in the app.

Speak to your Energy Supplier

If you have waited at least 36 hours and you are still not seeing any data from your smart meter in the equiwatt app, the next place to go is to contact your energy suppliers.

The reason for this is that they are responsible for the maintenance, data and optimisation of the performance of your smart meter.  If we are unable to get any of your smart meter data to appear in the app it is your energy supplier's responsibility to fix it.

Unfortunately, we cannot contact them on your behalf. You will need to speak with your energy supplier and ask them to fix the issue for you.

There are a number of issues that may be affecting your smart meter data from appearing. For example, your smart meter's firmware may be too old or it may have become misconfigured, or be experiencing connection issues etc. Whatever the issue, your energy supplier is the best option to get the issue resolved.

Smart Meter Network Issues

In some cases, it is possible that the problem may be linked to an issue experienced by the smart meter network. This network is responsible for securely transmitting smart meter data across the UK and at times issues on the network can cause gaps in energy data to appear or for smart meters to get overloaded.

If this is the case, we will keep retrying as many times as necessary to get the data from your smart meter. If we are able to retrieve the data for you then you will need to speak with your energy supplier as it is most likely an issue with the smart meter itself.

 

If you are having any issues trying to connect your smart meter to your equiwatt account, please feel free to email us at hello@equiwatt.com and we will try our best to resolve the issue for you.