Where do I enter my MAC/GUID number from my in-home display (IHD) in the app?

After adding your MPAN number to the app you can add your MAC/GUID number when prompted. See below for guidance.

Where do I add the last 4 digits of my In-home Display (IHD) MAC/GUID number?

The first time you log into the app, you will be guided through setting up your smart meter.

If you need help locating that then please see the steps below:

1) Open the equiwatt app > Go to the 'Manage' tab and click 'Smart Meter'.

2) Validate your smart meter MPAN either via the postcode method or by entering your MPAN number.

2.1) In the case of the postcode method, click "Use your Postcode"  and enter your postcode, which will help us find your address. Select the right address from the drop down .

2.2) Once you have entered all details, Select the blue 'Continue' button.
2.3) Enter your move-in date & select 'continue'.

2.4) Select the blue button at the bottom of the screen & confirm your consent.

2.5) Use one of the verification methods in the below selection screen to validate your Address/Smart meter.

3.1 In the case of the MPAN method, click "Use your MPAN Number" and enter your MPAN and the name of your supplier and then click "Continue".

3.2  Select the blue button at the bottom of the screen & confirm your consent.

3.3 Use one of the verification methods in the below selection screen to validate your Address/Smart meter.

4) To Locate your In-Home Display's (IHDs) MAC/GUID number ready for the next screen.

5) Enter the last 4 digits of your IHD's MAC / GUID code

6) Once you have successfully entered your MAC/GUID number you are all set and ready to go!