My IHD MAC/GUID number is not being accepted

Please read on for help in resolving this issue.

It may be that you are entering an incorrect number, perhaps the MAC address which is a 12-character number, instead of your IHD MAC or GUID ID which is 16 characters (e.g. AB-C2-12-34-56-D6-8E-99). 

Click here if you need help to locate your MAC/GUID number.

TIP: The last digit of your MAC/GUID number will be prefilled in the app to help you locate the correct number on your In-Home Display (IHD).

Please send us an email at if you need any further assistance.