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My IHD MAC/GUID number is not being accepted

Please read on for help in resolving this issue.

It may be that you are entering an incorrect number, perhaps the MAC address which is a 12 character number, instead of your IHD MAC or GUID ID which is 16 characters (e.g. AB-C2-12-34-56-D6-8E-99). 

Please send us an email at hello@equiwatt.com if you need any further assistance.