1. Help Center
  2. Smart Meter Integration

I can't connect my Smart Meter

Why can’t equiwatt connect to my smart meter and what can I do about it?

The first thing to keep in mind is that the equiwatt Smart Meter integration is in ‘Beta’ programme.  This means there could be issues obtaining your data from the smart meter.

Please allow a few days for equiwatt to successfully connect to your smart meter. If after 8+ days equiwatt hasn’t been able to connect, it could be due to a number of reasons. You can check out the following articles for more specific issues:

  • My IHD MAC/GUID number is not being accepted 
  • My MPAN is correct but is showing up as invalid

It could also be that if your meter has been installed in the last month, it can take a few weeks for your energy supplier to fully register your meters and for equiwatt to be able to communicate with them. Other reasons can be:

  • Bad connection that doesn’t allow the smart meters to connect and communicate properly. 
  • You have an older smart meter pending an upgrade to enable them to communicate. 
  • Manufacturing issues 

If it is one of these last reasons, please allow some days for a complete and successful connection, and if after a few days we still haven’t been able to connect it please get in touch with the equiwatt team at hello@equiwatt.com