There are a number of reasons that may prevent you from successfully connecting your smart meter to the equiwatt app. Read on to learn more.
Is your smart meter working in 'smart mode'?
The first thing to keep in mind is that although you may have a smart meter, it may not be compatible as it may not yet be set up to send half-hourly readings.
The easiest way to check if your smart meter is compatible and working in smart mode is to use the free smart meter checker by Citizens Advice.
You can use their checker here - https://smartmetercheck.citizensadvice.org.uk/
Sometimes it can take a few days to retrieve your data
Another thing to bear in mind is that sometimes there can be issues obtaining your smart meter data from the smart meter network.
Please allow a few days for equiwatt to successfully connect to your smart meter. If after 8+ days equiwatt hasn’t been able to connect, it could be due to a number of reasons.
Have your smart meter details been accepted?
If you have been unable to connect your smart meter to your equiwatt account it may be that you have not been able to verify your meter using the IHD method or perhaps your MPAN has not been accepted.
If you have experienced either of these issues then please take a look at the following articles for more guidance:
Was your smart meter installed recently?
If your smart meter has been installed in the last month, it can take a few weeks for your energy supplier to fully register your meters and for equiwatt to be able to communicate with them.
If your smart meter has not just been installed but you are still having trouble connecting it to the equiwatt app, it could be for a number of different reasons. For example:
- A bad connection between your smart meter and the smart meter network could be preventing us from connecting to your smart meter and communicating with it properly to provide your energy data in the app.
- If you have an older SMETS1 smart meter it could still be pending an upgrade to enable it to communicate with us and provide us with your energy data.
- In some cases, manufacturing issues or issues with the software can mean that your smart meter is faulty and needs repair or an upgrade.
- Your smart meter has not been set to send half-hourly readings.
If it is for one of these reasons, please allow at least 48 hours for a complete and successful connection.
If we still haven’t been able to connect to your smart meter after a few days, please contact the equiwatt team at firstname.lastname@example.org.
PLEASE NOTE: In some instances, you will need to contact your energy supplier in order to resolve any issues that are preventing our smart meter from connecting to the equiwatt app properly.