Why can’t equiwatt connect to my smart meter and what can I do about it?The first thing to keep in mind is that the equiwatt Smart Meter integration is in ‘Beta’ programme. This means there could be issues obtaining your data from the smart meter.
Please allow a few days for equiwatt to successfully connect to your smart meter. If after 8+ days equiwatt hasn’t been able to connect, it could be due to a number of reasons. You can check out the following articles for more specific issues:
- My IHD MAC/GUID number is not being accepted
- My MPAN is correct but is showing up as invalid
- Bad connection that doesn’t allow the smart meters to connect and communicate properly.
- You have an older smart meter pending an upgrade to enable them to communicate.
- Manufacturing issues
If it is one of these last reasons, please allow some days for a complete and successful connection, and if after a few days we still haven’t been able to connect it please get in touch with the equiwatt team at firstname.lastname@example.org