Smart Meter Connection Terms and Conditions

Last updated: 10 July 2023

By connecting your smart meter to your equiwatt account you accept these terms

equiwatt limited requests your consent to access, store and process your energy consumption, generation and tariff information. If you agree, the following information will be requested from your smart meter on a frequent basis:

• Energy consumption & generation information for both gas and electricity (where available).

• Energy tariff information containing information on the price you are charged for energy consumed.

• Information identifying the energy meter (number, location, type).

We will use the aforementioned information to: 

• Calculate your forecasted energy usage to reward you for energy saving.

• Allow you to view & analyze your energy consumption data.

• Verify your home location in order to participate you in appropriate energy flexibility services in your area. 

• Share with energy flexibility service providers to validate your energy savings to realize your rewards.  

You may withdraw your consent at any time by disconnecting your smart meter from equiwatt, or by contacting our support team at support@equiwatt.com. Upon withdrawal of your consent, we may retain partial information about your smart meter for audit purposes. 

equiwatt will from time to time, prompt you to refresh your consent to access your data. If re-consent is not received, your consent will be withdrawn automatically, and any of your personally identifiable information deleted from our system. 

If you are a resident of the UK or European Economic Area (EEA), you have certain data protection rights. If you wish to see a copy of your records, please contact our support team at support@equiwatt.com. You are entitled to receive a copy of your stored data within a month.

All consumption, generation and tariff information gathered by us will also be cleared of all personally identifiable data (anonymised) and pooled within a data set. This enables us to better understand the way we use, generate and pay for energy, with the intent to further improve our nation’s energy efficiency and carbon reduction. Due to the nature of anonymization used, it is not possible to identify your data from this wider set, and therefore to remove your contribution.

n3rgy data service (https://data.n3rgy.com) is used by equiwatt Limited to interface with the national smart meter systems in order to collect, store, and manage your smart meter data. This service uses the Smart Energy Code  (https://smartenergycodecompany.co.uk/)  Party credentials and Party ID of its parent, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

equiwatt Limited is incorporated and registered in England and Wales with the company number 09871368 whose registered office is at equiwatt Limited, Abbott’s Hill, Baltic Business Quarter, Gateshead, England, NE8 3DF.

If you wish to know more about the terms & conditions of using our services, please view our full terms & conditions (https://www.equiwatt.com/terms) and our full privacy policy (https://www.equiwatt.com/privacy).