equiwatt Privacy Policy

Updated 30 November 2022


We at equiwatt take your privacy very seriously. This Privacy Notice explains our data processing practices and your options regarding the ways in which your personal data is used. Throughout this notice, we will use the terms ‘equiwatt’, ‘we’, ‘our’ and ‘us’ which refer to Equiwatt Limited. If you have any questions about how we use your personal information, please contact us at support@equiwatt.com.

Data Controller

equiwatt is a data controller of your information. The legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect the information.

The personal information we collect about you

Personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Your contact details including full name, address and postcode, email and contact number

  • Account information such as username and password for our services and connected services

  • General information about you and your household

  • Photographic and/or video materials featuring your name and likeness that you may post to our website or social channels

  • Financial information that you have provided

  • Information of your hardware and software such as IP-address; Browser type; operating system; access times; MAC address

  • Energy data relating to your appliances energy consumption, and home energy usage consumption, including your Electricity Supply Number / Meter Point Administration Number.

  • Marketing & Communication preferences

  • Advertising tracking and insights data

How we collect your personal data

We use different methods to collect data from and about you including through:

You may give us your personal information when you:

  • visit our website or app;

  • apply for our products or services;

  • create an account on our website or app;

  • subscribe to our service or publications;

  • use our website, app or smart devices linked to our services;

  • request marketing to be sent to you;

  • enter a competition, promotion or survey; or

  • give us feedback or contact us.

How we use your personal information

Our use of your personal information will always have a lawful basis. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Specifically, we may use your data to:

  • Communicate with you via email notifications and general company emails 

  • Send you our newsletter or advertising emails

  • Promote activity relating to our products and services

  • Help us to measure the effectiveness and manage the frequency of marketing activity

  • Personalise and optimise our services and web experience to you

  • Process your account creation for accessing our services

  • Deliver our energy management services to you

  • Provide energy saving rewards services

  • Implement product and service improvements

  • Conduct research to enhance and improve our services

  • Seek feedback from you about our goods and services

If you prefer not to be contacted through any of the marketing purposes listed above, you can change preferences and unsubscribe in your profile settings or opt-out by using the unsubscribe button at the footer of every email.


equiwatt uses ‘cookies' to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We use a variety of services to collect technical and usage data via third parties or publicly available sources from third parties including:

  • Analytics and tracking providers such as Google, Facebook, Hubspot and AppsFlyer

  • Contact, Marketing and Communications, and Technical Data from technology providers that are used to implement marketing activities to both new and existing users. This includes providers of services such as social media, display network advertising, CRM, marketing automation and marketing effectiveness measurement.

Sharing your personal information with third parties

equiwatt may share some of your data to third parties, including but not limited to energy data, appliance power consumption data and service user insights, for the purpose of delivering our services to you and for improving the quality of our services or marketing of those services. We may share this data with network operators and energy companies that require this data in order to validate any energy reduction activities.

In order to deliver our EV Smart Charging service to you, we use a secure API service, as a service provider. To provide our tariff-based charging service, our provider needs information from your hardware. This includes location information so that we can determine if the car is located at the home location. Additionally, information about charge rate and charge state is also processed.

Other information that our provider may collect from you/your car includes information that is necessary for communication and interoperability with the relevant hardware.

Our provider does not store your personal data longer than it is necessary to fulfil the purpose of the processing.

equiwatt will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site.

We may share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only permit third parties to process your personal data for specified purposes.

Security of Personal Data

equiwatt is committed to maintaining the security of the data you provide us and will take all reasonable measures to protect it. All personal Data is collected, stored and deleted strictly in line with GDPR regulations. The Personal Data you provide to us when you register to participate in equiwatt services and technology trials will be used to administer your participation for the purposes described in the equiwatt Terms of Use (https://www.equiwatt.com/terms).

Accessing private information

If you are a resident of the UK or European Economic Area (EEA), you have certain data protection rights. If you wish to see a copy of your records, please contact our support team at support@equiwatt.com. You are entitled to receive a copy of your stored data within a month.

Further information

If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described here, please email us at support@equiwatt.com.