1. Help Center
  2. NESO Demand Flexibility Service (DFS)

How do I opt out of powerSmart events completely?

If you wish to stop participating in powerSmart events altogether you can do so by following the instructions below.

How can I opt out of powerSmart events altogether?

If you wish to stop taking part in powerSmart events and participate in another registered participant's NESO Demand Flexibility Service (DFS) events, you can do so by doing the following:

  • Open the equiwatt app
  • Select the blue bar which reads - 'You're opted in to participate in powerSmart events. Tap to learn more.'
  • EQ App Refresh - Home Screen - Opted in to powerSmart eventsSelect the red button which says 'I wish to opt-out'.
EQ App Refresh - Home Screen - powerSmart opt out screen
  • Confirm that you wish to opt out by selecting the red button.

EQ App Refresh - Home Screen - powerSmart opt out confirmation screen

  • You are now opted out of any future powerSmart events.

EQ App Refresh - Home Screen - Opted out of powerSmart events

PLEASE NOTE: If you change your mind and wish to opt back in then you can repeat the above process and select 'Opt in' when prompted.