Terms and Conditions

Last updated: 29 October 2025

Who we are and how to contact us

Green Team One Ltd (“GreenTeamOne”) is a company registered in England with company number 14517354 and with its registered office at Unit 17, Tortworth Business Park, Tortworth, Wotton-Under-Edge, Gloucestershire, United Kingdom, GL12 8HQ. A reference to “we”, “our” or “us” is to GreenTeamOne.

In order to deliver the services to you under these terms and conditions (the “Terms”), we reserve the right to engage third-party service providers. For the purposes of delivering the Green Team Link app (the “App”) to GreenTeamOne customers, we use Equiwatt (equiwatt - energy saving that pays) to design and manage the App, as well as provide rewards to you.

Equiwatt Limited (“equiwatt”) is a company registered in England and Wales with company number 09871368 and with its registered office at Proto: The Emerging Technology Centre, Abbott’s Hill, Gateshead, Tyne and Wear, England, NE8 3DF.

If you would like to contact us in connection with your use of this website (“Website”) or if you have any questions about these Terms and Conditions, please contact us at: support@equiwatt.com.

Green Team One is inviting users to use its website (https://www.greenteamone.co.uk/) and mobile (our “Services”). Our mobile application is available through the iOS AppStore or Google Play Store.

You are responsible for configuring your information technology, mobile devices, computer programmes and platform to access our website and our Services. You should use your own virus protection software. You must not misuse our website and our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored and our Services are hosted, or any server, computer or database connected to our website and our Services.

By using our site you accept these terms

By using our Website or by creating a user account on our mobile application and using our Services, you confirm that you accept these terms and that you agree to comply with them.

By using our Services to participate in events you confirm that equiwatt shall be the only party to manage your flexibility services and that you have not appointed any other party to manage these services on your behalf.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The following additional terms also apply to your use of our Website:

• Our Privacy Policy.
• Our smart meter connection Terms and Conditions can be found here.

We reserve the right, at our sole discretion, to change these Terms at any time. We will notify you of such changes by any reasonable means, such as email or messaging through our Services. If a change is material we will provide at least 15 days notice prior to any new terms taking effect.

By using this website and our Services, you are expected to review these Terms and Conditions on a regular basis. If you continue to access our website and/or use our Services after any changes to these Terms become effective, your continued use will constitute acceptance of the changes. If you do not agree to the new terms, you should terminate this agreement immediately.

Our trademarks are registered

Nothing in these Terms shall permit you to acquire any right, title or interest in or to any intellectual property owned by either equiwatt or Green Team One. You may not use any “Green Team One”, “Equiwatt” or any related trademarks and logos without express written permission.

1. Introduction

Our Services give users access to equiwatt’s smart energy platform and the company’s energy rewards program. The smart energy platform has been developed to launch a form of demand-side response (DSR) for the smart grid that reduces peak-time demand by modifying electrical load characteristics on the UK’s energy network at certain times of day by engaging with residential energy consumers. Users are rewarded points via their smart meter for either reducing peak-time energy or shifting energy to off-peak hours by turning appliances and devices on or off manually at the plug socket or automatically by leveraging the functionality of internet-enabled devices such as smart plugs, electric vehicles and smart appliances.

The key elements of our Services are:

• To use app based notifications and email messaging to engage with the user and advise them to shift their energy usage during equiwatt’s energy events - equivents.
• To guide the user on how to participate in equivents manually via their compatible smart meter.
• To guide the user on how to automate their participation in equivents by providing instructions on how to pair their appliance or devices to equiwatt using compatible smart devices and or other integrations.
• To use third-party energy monitoring tools such as smart plugs and power/current sensing functionality for the purpose of monitoring energy usage remotely to verify participation in equivents and compliance with demand-side response events and reward users accordingly.
• To reward users who participate in the program with points that can be exchanged for a range of rewards such as eGift cards, donations to charity and entering prize draws.
• To notify users about new features, recommendations and energy insights via email and in app notifications.

2. Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in the immediate termination of your account on our Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

You may not use as a username, the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

You must not use our Website or our Services in any way that causes, or may cause, damage to the Website, Services or impairment of the availability or accessibility of the Website or the Services; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use the Website or our Services to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website or our Services.

3. Intellectual property rights

Unless otherwise indicated, our Website and Services and all content (including text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software), the design of our Website and Services and all software and technologies used in the development and operation of our Website and Services are owned by equiwatt, Green Team One or licensed to us and are protected by copyright, trademarks, database rights and other intellectual property rights.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Prohibited uses

You may use our Website and our Services only for lawful purposes. You may not use our Website or our Services:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• In any way that harms or attempts to harm others.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs designed to adversely affect the operation of any computer software or hardware.

5. Suspension and withdrawal of our Website or Services

Our Website and Services are made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

We reserve the right to suspend or terminate any user accounts that we reasonably suspect to be in breach of these Terms, at any time.

6. Do not rely on information on this Website

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

7. User-generated content

Our Website may include information and materials uploaded by other users of the Website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at support@equiwatt.com.

8. Uploading content to our Website or Services

Whenever you make use of a feature that allows you to upload content to our Website or our Services, or to make contact with other users of our Website or our Services, you must comply with the content standards set out in these Terms.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the section below, “Rights you are giving us to use material you upload”.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website or our Services constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Website or our Services if, in our opinion, your post does not comply with the content standards set out in these Terms.

You are solely responsible for securing and backing up your content.

9. Rights you are granting us to use material you upload

When you upload or post content to our Website or our Services, you grant us the following rights to use that content: a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with our Website or our Services and across different media including to promote the site or the services forever.

10. We are not responsible for websites we link to

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

11. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our terms and conditions of supply.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website.
• In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

12. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

13. Uploading content for our Community Forum

When you upload content to our community forum, ensure that your content is accurate (where it states facts) and genuinely held (where it states opinions), and complies with applicable law in the UK and in any country from which it is posted.

You undertake not to post anything defamatory, discriminatory, obscene, offensive, hateful or inflammatory; or to infringe any copyright, database right or trademark of any other person.

We reserve the right to remove any comments or posts which we deem to be in violation of these Content Standards.

14. Other important terms

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15. We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your technology, computer programmes and platform to access our Website and our Services. You should use your own virus protection software.

You must not misuse our Website or our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

16. Governing Law

If you are a consumer, please note that these Terms and their subject matter are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

17. Dispute Resolution

Informal Negotiations

In the event of a disagreement between equiwatt and the User, equiwatt encourages Users to contact equiwatt to resolve such issue. The User may:

• Address a written complaint to the Customer Service Department using the contact form on the website or via email to hello@equiwatt.com.
• We will aim to respond to your complaint within 5 working days of receiving it.
• The User and equiwatt will use their best endeavours to try and resolve the User’s complaint in an amicable manner.
• If you are not happy with our initial response, you can ask for your complaint to be escalated to our management team. We will aim to respond within 10 working days of the date on which you escalate your complaint to the management team.

18. Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

19. Contact Us

In order to resolve a complaint regarding the Site and/or Services or to receive further information regarding use of the Site and/or Services, please contact us at: hello@equiwatt.com.